Shipping Policy

At EPOSMATIC, we provide digital software solutions and hardware accessories for restaurant management. This policy outlines the shipping and delivery process for any physical products, such as POS hardware, printers, card readers, or other accessories, purchased through our plaJorm.

  1. Shipping Coverage: We currently ship to the following regions:
    ✅ United Arab Emirates (UAE)
    ✅ Pakistan
    ✅ Australia & New Zealand
    For other countries, please contact our support team to check availability.
  2. Processing Time:
    • Orders are processed within 1–2 business days after payment confirmation.
    • You will receive a confirmation email with your tracking details once your order is shipped.
    • Orders placed on weekends or public holidays will be processed on the next working day.
  3. Estimated Delivery Time:
    • UAE: 2–4 business days
    • Pakistan: 3–7 business days
    • Australia & New Zealand: 7–14 business days
    • International Orders: Estimated delivery time will be communicated upon order confirmation.
  4. Shipping Charges:
    • Standard Shipping: Finalised at the time of order confirmation.
    • Express Shipping: Additional charges may apply depending on the location.
    Any customs duties or taxes (if applicable) will be the responsibility of the customer.
  5. Order Tracking: Once your order is shipped, you will receive an email with a tracking number and a link to monitor your shipment in real-time. If you do not receive tracking details, please contact our support team.
  6. Damaged or Missing Items:
    • If your package arrives damaged, please take photos and contact our support team within 48 hours of receiving the product.
    • If you receive an incorrect or missing item, report the issue within 3 days of delivery for a replacement.
  7. Returns & Exchanges:
    • For hardware products, we offer returns or exchanges within 7 days of delivery, provided the item is unused and in its original packaging. For full details, refer to our Return & Refund Policy.

If you have any questions or require assistance with your order, please contact our support team