Privacy Policy

This privacy policy (“Policy”) explains how ePOSmatic (“Company,” “we,” “us,” or “our”) collects, uses, and protects the personal information you provide while using our website www.eposmatic.com (“Website”). We’re committed to protecting your privacy and maintaining the confidentiality and security of your personal information.

  1. Information We Collect: When you visit our Website, we may collect certain personally identifiable information, such as your name, email address, phone number, and any other information you voluntarily provide through contact forms or when subscribing to our newsletter.
  2. Rider App Data Collection & Usage:
    • We collect real-time GPS location, location history, and route tracking data only while the app is in use and during active deliveries.
    • Order information, restaurant and delivery addresses, and delivery status are collected for service delivery and route optimization.
    • Device type, OS, app usage analytics, and push notification tokens are collected for app performance and notifications.
    • In-app communication data is collected for order-related calls and notifications.
    • Location and order data are used to navigate riders, track deliveries, optimize routes, and enable communication between riders and customers.
    • We do not share rider or customer data with any third party except for essential services (e.g., maps, notifications) and business partners (e.g., restaurants, customers) for delivery updates.
    • Location services can be disabled, but this will limit app functionality.
    • All data is securely stored, retained only as needed, and protected by encryption and access controls.
    • Riders can view, request, or delete their data and opt out of non-essential notifications.
    • The Rider App is not intended for users under 18 years of age.
  3. Use of Personal Information: We may use the personal information you provide to respond to your inquiries, improve our products and services, enhance your experience, and for analytics purposes. We do not sell, rent, lease, or share your personal information with any third party. All data collected is used solely by ePOSmatic to improve our services and customer experience.
  4. Data Sharing: We do not share, sell, or disclose any personal or app data to third parties. All data collected through our Website and apps (including Rider App, POS App, Admin Panel, Warehouse, and Customer Apps) is used exclusively for analytics, service improvement, and enhancing customer experience. Data is only accessible to authorized ePOSmatic personnel and is never provided to external parties except as required by law.
  5. Cookies and Tracking Technologies: Our Website may use cookies and similar tracking technologies to enhance your browsing experience and collect certain information about your interactions with the Website. You have the option to disable cookies through your browser settings, but please note that this may limit certain features and functionality of the Website.
  6. Third-Party Links: Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.
  7. Security: We employ reasonable security measures to protect the personal information you provide on our Website. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.
  8. Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
  9. Children’s Privacy: Our Website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe that we may have collected personal information from a child under 13, please contact us immediately.
  10. Updates to the Policy: We reserve the right to update or modify this Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this Policy periodically for any updates.
  11. Contact Us: If you have any questions or concerns about this Policy or our privacy practices, please contact us at admin@eposmatic.com.

By using our Website, you signify your acceptance of this Policy. If you do not agree with this Policy, please do not use our Website.