Managing restaurant deliveries can quickly turn chaotic.

When orders stack up, customers start asking the same questions:

Where is my order?
Why is the rider late?
Why can the rider not find my address?

Small delivery gaps create bigger business problems: delayed drop-offs, frustrated customers, and overloaded staff.

That is why ePOSmatic's Rider Tracking Feature is now live.

What Makes It Different

1. Google Maps Live Search

Address confusion is one of the biggest delivery blockers. With Google Maps Live Search, your team can pin the exact customer location while creating the order.

That reduces wrong turns, repeat calls, and avoidable delays.

2. Live Rider Tracking Across All Screens

You can track rider movement in real time on:

Admin panel
POS
Customer website

Customers can also follow their delivery progress directly, which significantly reduces "Where is my food?" calls.

3. Rider Performance Reports

ePOSmatic provides rider performance insights so you can monitor:

Delivery times
Completed orders
Overall efficiency trends

Use this data to reward top performers and coach riders who need improvement.

How It Works

Step 1: Customer places an order through your website.
Step 2: Cashier assigns the order to an available rider.
Step 3: Rider receives a notification, accepts the order, and live tracking starts.
Step 4: Cashier and customer both monitor rider location until delivery is complete.

Why Your Restaurant Needs It

Customers now expect fast and transparent delivery experiences.

With ePOSmatic Rider Tracking, you provide accurate addresses, real-time visibility, and smoother last-mile operations without confusion.

This is not just tracking. It is better control, faster delivery execution, and improved customer confidence.

The feature is live now.

Explore our rider management, online ordering, and analytics reports pages, or contact us for a guided demo.

Rider Tracking Feature is Live: Say Goodbye to Delivery Hassles