Manage Restaurant Calls Smarter with ePOSmatic

Phone calls remain an important source of orders for many restaurants. Customers call to place orders, ask questions, and confirm delivery details. Many also use WhatsApp calls to contact their favourite restaurants.

But when staff are busy managing orders and kitchen operations, missed calls can mean missed business opportunities. Without clear reporting, it can also be difficult to measure how effectively calls turn into orders.

The ePOSmatic Dialer App helps restaurants manage calling activity more efficiently by bringing regular phone calls and WhatsApp calls directly to the ePOSmatic POS screen. It also provides reports on total calls, missed calls, and calls converted into orders.

This gives restaurant owners better visibility into customer communication and helps them make more informed decisions.

What Is the ePOSmatic Dialer App?

The ePOSmatic Dialer App connects restaurant calling activity with your POS workflow. Instead of managing calls separately, your team can view regular and WhatsApp calls directly on the ePOSmatic POS screen.

The app also provides calling reports, helping restaurant owners understand call activity and how many calls result in orders.

For restaurants that rely on phone based ordering, this adds useful visibility to an important part of daily operations.

Key Features of the ePOSmatic Dialer App

1. View Phone Calls Directly on Your POS

During busy hours, staff need to manage customer calls alongside orders and kitchen coordination. The ePOSmatic Dialer App brings regular phone calls directly to the POS screen, keeping calling activity closer to your restaurant's daily workflow.

2. WhatsApp Call Support

Many customers prefer WhatsApp when contacting restaurants. The Dialer App supports WhatsApp calls alongside regular phone calls, helping restaurants manage both communication channels through their POS workflow.

3. Track Total Calls

The total calls report gives restaurant owners a clearer view of how frequently customers contact their business. This information can help them understand their reliance on phone based communication.

4. Identify Missed Calls

Missed calls may represent customers who wanted to place an order. With missed call reporting, restaurant owners can identify unanswered calls and review their call handling process, particularly during peak hours.

5. Measure Calls Converted into Orders

Call volume alone does not show how effectively a restaurant handles enquiries. The Dialer App reports calls converted into orders, helping owners understand how calling activity contributes to business.

These insights can support better decisions about customer service, staff workflows, and phone based ordering.

Why Restaurant Call Management Matters

Restaurant owners need more than sales figures to understand daily performance. They also need visibility into customer interactions and potential missed opportunities.

With the ePOSmatic Dialer App, restaurant owners can review:

• Total calls: Understand overall calling activity.
• Missed calls: Identify unanswered customer calls.
• Calls converted into orders: Measure the results of phone based interactions.

These reports help restaurant teams identify opportunities to improve call handling and better understand how customers use this ordering channel.

Combined with ePOSmatic's restaurant management capabilities, the Dialer App supports a more connected approach to managing daily operations.

Who Can Benefit from the ePOSmatic Dialer App?

The Dialer App can be particularly useful for:

• Takeaway and delivery restaurants that receive orders by phone.
• Busy restaurant teams managing calls alongside other orders and kitchen activities.
• WhatsApp focused businesses whose customers frequently use WhatsApp calls.
• Restaurant owners and managers who want to monitor missed calls and order conversions.
• Growing restaurants looking for better visibility into customer communication.

If phone calls contribute to your restaurant's orders, tracking this activity can help you better understand how that channel performs.

Manage Calls and Restaurant Operations with ePOSmatic

Managing a restaurant means keeping multiple activities running smoothly, from order processing and kitchen coordination to inventory and reporting.

The ePOSmatic Dialer App extends this connected approach by bringing regular and WhatsApp calls onto your POS screen and providing reports on call activity and order conversions.

Instead of treating calls as a separate activity, restaurant owners can gain better insight into how this communication channel contributes to their business.

ePOSmatic helps restaurants manage operations with greater clarity, improve visibility, and make more informed business decisions.

Explore how the Dialer App fits into the rest of your stack with our restaurant POS software, online ordering, and analytics reports solutions.

Get Started with the ePOSmatic Dialer App

Ready to manage restaurant calls more effectively?

Explore ePOSmatic's restaurant management solutions and discover how connected tools can support your daily operations.

Book a Free Demo or contact our team to see the Dialer App in action.

Frequently Asked Questions

What is the ePOSmatic Dialer App?

The ePOSmatic Dialer App connects restaurant calling activity with the POS workflow, allowing regular and WhatsApp calls to appear on the POS screen and providing calling reports.

Does the ePOSmatic Dialer App support WhatsApp calls?

Yes. The Dialer App supports regular phone calls and WhatsApp calls, which can appear directly on the ePOSmatic POS screen.

What reports does the ePOSmatic Dialer App provide?

The app provides reports showing total calls, missed calls, and calls converted into orders.

How does missed call tracking help restaurants?

Missed call reporting helps restaurant owners identify unanswered calls and review how their teams manage customer communication.

Can the Dialer App track calls converted into orders?

Yes. Its reporting includes calls converted into orders, helping restaurant owners understand the results of their calling activity.

Is the ePOSmatic Dialer App available now?

Yes. The ePOSmatic Dialer App is available now. Contact ePOSmatic to learn more about getting started.